Some organizations have well defined quality systems. Many companies undertake quality systems to improve performance and customer outcomes. Others, such as medical devices (Epi Pen) are mandated by regulators (the FDA). For this discussion:

• Describe any quality system that exists at you place of work.
• Is it formal, informal or nonexistent?
• If your organization does not have a formal system, how do you think a formal QMS would benefit your organization?

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