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Source: Harvard Business Review Case - Tony Hsieh at Zappos: Structure, Culture and Change 2. How would you describe Zappo's Culture? How has Zappos used

Source: Harvard Business Review Case - Tony Hsieh at Zappos: Structure, Culture and Change

2. How would you describe Zappo's Culture? How has Zappos used culture as an organizational "tool" and a means to change how it approaches online retailing

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