Southwest Airlines has resources that make the corporation successful while helping to neutralize the threats of other competitors. Its culture is unparalleled within the airline industry. Southwest Airlines has a fun and caring organizational culture that its competitors find difficult to imitate. The Airline has set up its organization to capture value through its customer service, which creates customer loyalty. Which of the following would best describe the following scenario?

Southwest Airlines has sustained competitive advantage

Southwest Airlines has value and has a rare culture, but is costly to imitate

Southwest Airlines does not have value

Southwest Airlines is not organized to capture value

Southwest Airlines has temporary competitive advantage