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Southwest Airlines often scores high marks each year on giving customers individual attention, dealing with customers using care, and providing customers 24/7 availability and convenience.

Southwest Airlines often scores high marks each year on giving customers individual attention, dealing with customers using care, and providing customers 24/7 availability and convenience. What factor does this contribute to for Southwest's overall hospitality reputation? Question 49 options: Responsiveness Reliability Assurance Tangibles Empathy

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