Question
Southwest Airlines wants you to help them identify all the reasons customers might be dissatisfied with their service. Your next task is to start defining
Southwest Airlines wants you to help them identify all the reasons customers might be dissatisfied with their service.
Your next task is to start defining the problem for your company using a fishbone diagram. Using the categories of Measurement, Materials/Supplies, Manpower, Machine/IT, Mother Nature, Methods. Then once you have completed the Fishbone chart, develop a Five Why Worksheet for your problem.
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Elementary Statistics
Authors: Robert R. Johnson, Patricia J. Kuby
11th Edition
978-053873350, 9781133169321, 538733500, 1133169325, 978-0538733502
