Special Considerations 411 3. How are the four senior employees likely to regard their boss's boss, the finance ation process director? 4. What would be your recommendation for attempting to correct (over a period of time) at you have the damage done in the business office? be done, ange is Case: Who Needs a Boss? important Mrs. Martin is assigned to the reception desk in the lobby of Community Hospital, a small rural facility. Her job also includes sorting incoming mail for distribution and metering and bundling all outgoing mail. She has been the only person doing this job since the hospital opened its doors 16 years earlier. She always worked independently and was never is it assigned to any particular supervisor. She never appeared on any organization chart, and she considered the hospital's administrator, whom she rarely saw, to be her only "boss." During a period of growth it was considered necessary to establish the position of business manager. You were hired from the outside to fill this new position. One of the Why activities placed under your direct supervision is Mrs. Martin's mail and reception area. You are unable to tell from your initial visit with Mrs. Martin whether her seemingly quiet and stern manner is natural to her or perhaps indicates resentment. Your visit was not preceded by any announcement concerning your arrival and the position you were to fill. All the said when you introduced yourself and told her why you were there was, "Sixteen years I haven't needed a boss, and I certainly don't need one now." Instructions in either outline or essay form, develop an approach that will help you get started constructively with Mrs. Martin, recognizing that this significant change affecting her employment was sprung o