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Splash sticks and gluten - free pastries are ideas initiated by Starbuck customers. This was made possible because Starbucks utilizes social media as a: Monitoring

Splash sticks and gluten-free pastries are ideas initiated by Starbuck customers. This was made possible because Starbucks utilizes social media as a:
Monitoring Channel
Mediating Channel
Megaphone Channel
Corruption Channel
Tutoring Channel

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