Sports Warehouse Online Sales Platform Requirements Table 6 - Online Sales Platform Requirements Item # Requirements 1 Designed in line with requirements that will be supplied by the key staff. Hosted internally at a primary site at head office, with a secondary site set up at 2 the distribution centre, which is geographically separate from the head office. Highly scalable, initially supporting up to 200 transactions a week but able to 3 scale up to at least 5000 transactions per week. Inclusive of the following key features: product entry and maintenance 4 customer access shopping cart ecommerce + reporting. Security and privacy will be of utmost importance to the business. The system will store details of customers and those required for e-commerce purposes. The business must comply with all relevant standards and requirements under law in 5 Australia with regards to the personal information and payment details. Therefore, all malware and anti-virus software packages need to be installed and updated regularly.Security and privacy will be of utmost importance to the business. The system will store details of customers and those required for e-commerce purposes. The business must comply with all relevant standards and requirements under law in 5 Australia with regards to the personal information and payment details. Therefore, all malware and anti-virus software packages need to be installed and updated regularly. Budget $50,000 Training: Full training of staff required as part of handover Support: 6 weeks of support following launch to manage technical issues and support staff.Website Outcome Project closure The project is now complete, with the project team leader reporting the outcomes as follows: Dear project manager, Here is an update on the project to assist you in your handover report: . It is five months since the project commenced and the web site is now live and has been operational for 4 weeks. . There has been very positive feedback amongst all staff about the look and content of the web site. . The photoshoot had to be outsourced to an external supplier as our internal photographer was unavailable. This caused a delay but also impacted the budget as the external photographer was $4500 for the shoot. . The training has been completed with the Sports Warehouse staff and while they were at first overwhelmed by the extra work, they have found a way to make time throughout the day to manage the site. So far, the website has made $4500 in sales since the launch 4 weeks ago. There were some minor shopping cart issues with regards to shipping costs, but these were rectified during testing and there have been no new issues reported since launch. So far, the website has seen on average 400 transactions per week. This week it's looking to hit 700.Recently another bug was identified when someone tried to purchase a product to be delivered to Tanzania. Sports Warehouse is unable to ship to that geographic location and it was quite a process to refund the money to an international credit card. They want to know that this will be resolved moving forward as that was not listed on the original shipping country list. So, it is our error. The client has reported that they are overall quite pleased with the project and are very excited to see initial sales coming through. |