St George Hospital: Flexible Budgeting, Volume Variance, and Balanced Scorecard Performance Measurement

5. In addition to the CEO Daily Scorecard, develop a series of performance measures for use within the Orthopedic Unit to ensure that clinical unit managers meet broader effectiveness expectations related to patient access to hospital treatment and quality patient care. Outline some of the key financial and nonfinancial metrics that would be suitable for this performance evaluation. You might want to present your results in a balanced scorecard format.