Staff of the Technical Support Unit should be notified in the event of PC hardware or software problems. The following table indicates whom to contact when PC problems occur:

Technical Support Availability Schedule $*$

Software Department $?$

Mon. Tues. Wed. Thurs. Fri.

$9$ a$.$m$.$ to $12$ p$.$m$.$ Ali Carol Carlos Jim Phil

$1$ p$.$m$.$ to $5$ p$.$m$.$ Carol Ali Phil Carlos Jim

Hardware Department $?$

Mon. Tues. Wed. Thurs. Fri.

$9$ a$.$m$.$ to $12$ p$.$m$.$ Nina Kenneth James Sally Carlos

$1$ p$.$m$.$ to $5$ p$.$m$.$ Carlos Sue Nina Kenneth James

$$ Requests will be processed in the order received.

$?$ Staff is off duty from $12-1$ during lunch hours, except on Mondays and Fridays, when a$.$m$.$ staff will assist during those hours.

$?$ Staff is off duty from $12-1$ during lunch hours, except Tuesdays and Thursdays, when p$.$m$.$ staff will assist during those hours.

$*$ Every second Thursday of the month all staff will switch a$.$m$.$ and p$.$m$.$ shifts in their respective departments.

$45.$ It is Wednesday afternoon, and the descriptive statistics function in a statistical program will not run due to insufficient memory. It is determined that this error is not a software problem. According to the table above, who should be contacted in the Technical Support Unit to resolve this issue?

a$.$ Carlos

b$.$ Phil

c$.$ James

d$.$ Nina

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$46.$ During the second week in September, an employee$$s PC would not recognize Windows $11$ as a program. It was Thursday morning at $10$:$30$ a$.$m$.$ According to the table above, who should be contacted in the Technical Support Unit to reinstall the software?

a$.$ Carlos

b$.$ Sally

c$.$ Kenneth

d$.$ Jim

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$47.$ On a Tuesday at $12$:$30$ p$.$m$.,$ during the third week of July, a new employee realizes that the monitor on their computer does not work. According to the table above, whom should this employee contact for assistance?

a$.$ Carol

b$.$ Ali

c$.$ Kenneth

d$.$ Sue

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