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Staff profile template - Name - Role - Sector - Line manager - Contact details - Duration of time to be observed - Proposed appraisal

Staff profile template - Name - Role - Sector - Line manager - Contact details - Duration of time to be observed - Proposed appraisal date - Areas of observation from the list: Adherence to procedures Cost minimisation Customer service standards Level of accuracy in work Personal presentation Productivity Punctuality Response times Team interaction Waste minimisation - Reasons for choice of observation areas - Previous appraisal information - Previous support implemented/actioned - Previous recognition for outstanding performance - Information which may affect monitoring processes - Other notes

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