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Stakeholder Communication Best Practices in Crisis Situation In the crisis situation of defective straw-type personal water filters, it is crucial to communicate effectively with all
Stakeholder Communication Best Practices in Crisis Situation In the crisis situation of defective straw-type personal water filters, it is crucial to communicate effectively with all stakeholders. The following are the best practices for addressing stakeholder communications, applied to each category of stakeholders: 1. Private Donors Private donors are a critical stakeholder group as they provide the primary funding for the organization. Best Practice: Transparency and Honesty Communicate the issue openly and honestly, explaining the nature of the defect, its potential impact, and the steps being taken to rectify the situation. Reference: Coombs, W. T. (2014). Ongoing Crisis Communication: Planning, Managing, and Responding. SAGE Publications. 2. End Users End users are the recipients of the water filters. Their health and safety are directly impacted by the defect. Best Practice: Clear and Understandable Communication Use simple, non-technical language to explain the issue and provide clear instructions on what to do with the defective filters. Reference: Seeger, M. W. (2006). Best Practices in Crisis Communication: An Expert Panel Process. Journal of Applied Communication Research. 3. Manufacturing Partners The manufacturers of the water filters are also key stakeholders, as they are responsible for the production of the filters. Best Practice: Collaborative Problem-Solving Engage in
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