stakeholders using the systems/technold should be users, operations managers and strategic managers. ] 15 2. Perform a gap a) Define the organisational objectives relating to assessment of required effective and efficient building services maintenance 10 functionality versus management. [Define at least 5] 421 current functionality of the deployed b) Define the maintenance management processes systems/technologies to identify the processes, sub-processes, activities and for maintenance and tasks. [Define at least two high-level processes and 20 maintenance their sub-processes] management c) Define the process and decision support controls related to quality assurance and control; and key performance areas and indicators. 10 2.2 Define the functionality required of the systems/technologies to enable the maintenance processes and controls. [Reference to the two chosen processes] 10 2.2 Perform a gap assessment or comparison of the required functionality from section 2.2 with the actual application/experience from section 1. [At least five 15 gaps to be identified and explained.] 3. Gap closure 3.1 Recommend the interventions to address the gaps in order of priority or recommendation highest return on effort or investment; and describe the benefits or return to be expected. [At least three comprehensively supported recommendations] 15 Total Marks 100