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Stan works as a barista at an international coffee shop. A customer scolds him for not making her coffee hot enough. Even though Stan is
Stan works as a barista at an international coffee shop. A customer scolds him for not making her coffee hot enough. Even though Stan is upset, he proceeds to be nice and makes another coffee for the customer. This is an example of: Group of answer choices Emotional labor World Systems theory Conflict Theory Gender inequality
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Hospitality & Travel Marketing
Authors: Alastair M Morrison
3rd Edition
0766816052, 9780766816053
