Starlit Bank in Deago Martina is an innovative retail bank. It makes extensive use of modern technology to improve efficiency. It has recently launched an online banking application, which uses voice recognition. It also has plans to roll out its 'Thor' artificial intelligence-based virtual customer service assistants more widely following a successful trial earlier this year. As a result of these innovative measures, five customer-facing roles will be eliminated. Nadeem, the managing director of Starlit Bank, has declared a redundancy situation affecting all staff. He has drawn up a redundancy selection matrix where experience, timekeeping, reliability and sickness record are taken into account. Othello is a customer service adviser at Starlit Bank and was selected for redundancy. He has worked there for eight years. Othello scored well on the redundancy matrix, has not had any warnings and has had very positive feedback from customers and colleagues. Employees with the lowest scores are made redundant. Advise Starlite Bank on the procedure involved in making Othello and other employees redundant.