1. State your sex:

• Male
• Female
• Prefer not to say
• 

Table 1.0 showing the gender of r Gender Cumulative Frequency Percent Valid Percent Percent Valid Fema 61 61.0 61.0 61.0 Male 36 36.0 36.0 97.0 Pref 3 3.0 3.0 100.0 Total 100 100.0 100.0 respondents in percentages.Age Cumulative Frequency Percent Valid Percent Percent Valid 18 - 29 years 65 65.0 65.0 65.0 30 - 39 years 18 18.0 18.0 83.0 40 - 49 years 7 7.0 7.0 90.0 50 - 59 years 8 8.0 8.0 98.0 60 years and 2 2.0 2.0 100.0 Total 100 100.0 100.0 Table 2.0 showing the age of respondents in percentages.Parish Cumulative Frequency Percent Valid Percent Percent Valid Clarendon 7 7.0 7.0 7.0 Hanover 4.0 4.0 11.0 Kingston 11 11.0 11.0 22.0 Manchester 22 22.0 22.0 44.0 Portland 5 5.0 5.0 49.0 St Andrew 3 3.0 3.0 52.0 St Ann 7 7.0 7.0 59.0 St Catheri 24 24.0 24.0 83.0 St Elizabe 2 2.0 2.0 85.0 St James 3 3.0 3.0 88.0 St Mary 4 4.0 4.0 92.0 St Thomas 2 2.0 2.0 94.0 Trelawny 4 4.0 4.0 98.0 Westmorela 2 2.0 2.0 100.0 Total 100 100.0 100.0 Table 3.0 showing the parish of respondents in percentages.Inter-Item Correlation Matrix 8. Over the 10. Variety of phone 9. Speed of Services Dispatch Customer Service Offered Services Service 9. Speed of Service 1.000 440 460 552 10. Variety of Services 440 1.000 441 296 Offered Dispatch Services 460 441 1.000 403 8. Over the phone .552 296 .403 1.000 Customer Service Table 4.0 showing the correlation matrix