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Steam Pro Carpet Cleaning Co. offers residential and business carpet cleaning services. Steam Pro Carpet Cleaning Co. is introducing a new accounting information system to

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Steam Pro Carpet Cleaning Co. offers residential and business carpet cleaning services. Steam Pro Carpet Cleaning Co. is introducing a new accounting information system to handle the large volume of sales as a result of its growing business. You have conducted several interviews with department supervisors who oversee the Sales and Cash Receipts system (revenue cycle). The following is a summary of your discussions. Use this narrative to prepare a flowchart to depict Steam Pro Carpet Cleaning Co.'s Sales and Cash Receipts system. A sale is initiated when a customer service request for cleaning services is received from the customer and is forwarded to the scheduling department. The scheduling department works with the customer to confirm a date for the carpet cleaning service and enters the information into the sales database. Next, a sales order is generated (3 copies in all) containing the date of service, details of the carpet cleaning service to be performed, and the fees. One copy of the sales order is sent to the credit department, one copy is sent to the customer, and one copy is filed in the sales department with the customer service request. In the credit department, the sales order is used to look up the customer. If the sale is for a new customer, a credit check is performed by looking up the customer's credit report in the credit database. If the customer's credit is authorized, the sales order is marked APPROVED and it is sent to service department. If credit is denied the sales order is sent back to the sales department so that the sale can be canceled. If the sale is for an existing customer, it is verified that the customer is in good standing by looking up the customer in the customer database. If the customer is in good standing, the sales order is sent to the service department. If the customer is not in good standing, the sales order is sent back to the sales department so that the sale can be canceled. Once the service department receives the sales order and upon the completion of the scheduled cleaning service, the service department marks the sales order COMPLETE and forwards it to the billing department. When the billing department receives the completed sales order, the information is entered into the system to update the accounts receivable database and generate an invoice (3 copies in all). Copies 1 and 2 of the invoice are sent to the customer. Copy 2 of the Invoice serves as a remittance advice. Copy 3 of the invoice is filed in the billing department by customer name with the sales order. Customer payments (checks) and copy 2 of the Invoice are received in the mail from the customer by the cash receipts department and used to update the accounts receivable database and generate a deposit slip. The customer checks and the deposit slip are forwarded to the treasurer who endorses the checks and takes them to the bank with the deposit slip. The treasurer also prepares a weekly cash receipts report which is forwarded to the Controller. Steam Pro Carpet Cleaning Co. offers residential and business carpet cleaning services. Steam Pro Carpet Cleaning Co. is introducing a new accounting information system to handle the large volume of sales as a result of its growing business. You have conducted several interviews with department supervisors who oversee the Sales and Cash Receipts system (revenue cycle). The following is a summary of your discussions. Use this narrative to prepare a flowchart to depict Steam Pro Carpet Cleaning Co.'s Sales and Cash Receipts system. A sale is initiated when a customer service request for cleaning services is received from the customer and is forwarded to the scheduling department. The scheduling department works with the customer to confirm a date for the carpet cleaning service and enters the information into the sales database. Next, a sales order is generated (3 copies in all) containing the date of service, details of the carpet cleaning service to be performed, and the fees. One copy of the sales order is sent to the credit department, one copy is sent to the customer, and one copy is filed in the sales department with the customer service request. In the credit department, the sales order is used to look up the customer. If the sale is for a new customer, a credit check is performed by looking up the customer's credit report in the credit database. If the customer's credit is authorized, the sales order is marked APPROVED and it is sent to service department. If credit is denied the sales order is sent back to the sales department so that the sale can be canceled. If the sale is for an existing customer, it is verified that the customer is in good standing by looking up the customer in the customer database. If the customer is in good standing, the sales order is sent to the service department. If the customer is not in good standing, the sales order is sent back to the sales department so that the sale can be canceled. Once the service department receives the sales order and upon the completion of the scheduled cleaning service, the service department marks the sales order COMPLETE and forwards it to the billing department. When the billing department receives the completed sales order, the information is entered into the system to update the accounts receivable database and generate an invoice (3 copies in all). Copies 1 and 2 of the invoice are sent to the customer. Copy 2 of the Invoice serves as a remittance advice. Copy 3 of the invoice is filed in the billing department by customer name with the sales order. Customer payments (checks) and copy 2 of the Invoice are received in the mail from the customer by the cash receipts department and used to update the accounts receivable database and generate a deposit slip. The customer checks and the deposit slip are forwarded to the treasurer who endorses the checks and takes them to the bank with the deposit slip. The treasurer also prepares a weekly cash receipts report which is forwarded to the Controller

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