Stemal Performance Measurement in the Not-for-Profit Sector 11. West Coast community operates Homelessness Services (HS) on a not-for-profit basis as a local solution to local housing needs. The primary objective is to meet the accommodation needs of persons within its locality targeting those living in the low/middle income groups and senior citizens. Accommodation is basically furnished; it consists of a small house, with kitchen, bathroom, bedroom/(s), and a sitting room. HS manages 450 such houses across various localities. Exclusive Services (ES) is a profit-seeking organisation which provides rented accommodation to the public. Es manages 200 such houses across localities similar to HS' operations. Income and Expenditure accounts for the year ended 31st March 2019 were as follows: HS (3) Rent Received 1,02,98,600 1,09,98,000 ES) Less: Employee Costs Planned Maintenance and Substantial Repairs Running Repairs Miscellaneous Operating costs Insurance, Property Taxes, and Interest etc. Operating (Deficit)/ Surplus 24,00,000 34,19,500 23,91,600 15,27,500 13,15,500 (7,55,500) 38,00,000 10,41,000 6,38,000 11,75,000 18,75,000 24,69,000 Operating Information in respect of the year ended 31st March 2019 was as follows: House and rental information: Size of House Number of Houses Week (3) Rent per HS HS ES ES 40 20 400 750 1 Bedroom + 2 Bedrooms + 80 40 450 800 3 Bedrooms + 250 140 500 1,175 N.A. 4 Bedrooms + 80 Nil 700 HS had certain houses that were unoccupied during part of the year. The rents lost as a consequence of unoccupied properties amounted to 318,17,400. ES did not have any unoccupied houses at any time during the year. Employees were paid as follows: Number of Staff Salary per Staff Member () per annum HS ES HS ES 2 3,00,000 5,00,000 2 2,50,000 3,00,000 4 11 2,00,000 2,00,000 8 1,00,000 1 N Planned maintenance and substantial repairs undertaken: Nature of Work Number of Houses HS ES Cost per House (3) HS ES 12,500 26,100 52,200 10 45 5 Miscellaneous Building Work Sanitary Fittings (Kitchen + Bathroom) (all are the same size] AC Upgrades/ Replacements Replacement of Wooden Structure for 3-Bedroomed Houses 8 15,000 40,000 50 دب 60,000 Running Repairs Information: Classification of Repair Emergency Urgent Non-urgent Number of Repair Undertaken HS ES 480 160 990 376 560 102 Total Cost () HS 6,72,000 11,28,000 5,91,600 Each repair undertaken by ES costs the same irrespective of the classification of repair.

 Required 

(1) Critically EVALUATE how the management of Homelessness Services could measure the Value for Money' of its service provision during the year ended 31 March 2019.

 (ii) IDENTIFY, 2 performance measures in relation to Flexibility and Service Quality (dimensions of performance measurement).

 (iii) ANALYSE, 3 performance measures relating to 'Cost and Efficiency' that could be utilised by the management of Homelessness Se