Step 1: Inventory of Facts: Provide a brief listing of the key facts in the case.

Step 2: Statement of Problem(s): Concise statement of the major problem(s) in case. Problems should be stated as things to be corrected or resolved.

Step 3: Analysis of Causes: Identification and analysis of all possible causes of the problem(s).

Step 4: Theory Application: Identification of all theories or models that might apply to these problems and aid in solutions. Use the theory to introduce the problems and to solve the problems.

Step 5: List of Possible Solutions: Identification of possible solutions to each problem as stated. What objectives are achieved with each solution? This section should present an action plan for what solution should be utilized first and a time frame.

Step 6: Implementation: How would you carry out your solution? Provide a concrete action plan.

Analytics Drive Success at United Parcel Service (UPS) United Parcel Service (UPS) is one of the the world's largest package-shipping companies, so saving a tiny bit of gasoline on every truck route can generate enormous savings, in both expenses and impact on the environment. For example, reducing each route by 1.6 km ( 1 mile) per day for a year can save the company about 162 million km (100 million miles) per year, a reduction of carbon emission of 100,000 tonnes and a cost saving of about $50 million. Thus, efciency is a major factor in work design. UPS keeps improving its ability to gather, analyze, and apply data to making every aspect of package handling use fewer resources. Some of its detailed requirements once included requiring drivers to hook their truck keys over one nger instead of stashing them in a pocket. This task was updated when drivers were provided with a digitalremote fob to wear on their belts. With the keyless systems, drivers stop the truck and press a button to turn off the engine and unlock the bulkhead door. This change saves 1.75 seconds at each stop. That's equivalent to an average of 6.5 minutes per driver per day. Besides saving time, the changes save motions by the driver, reducing fatigue. Recently, the company began using a system called ORION (On-Road Integrated Optimization and Navigation). The ORION system gathers data from customers, vehicles, and drivers' handheld mobile devices. It analyzes the dataeven times for pickup and delivery when customers have special requestsand designs routes for each driver to use the minimum time and fuel, driving the minimum distance. According to UPS, once fully implemented, ORION is expected to save the company $300 to $400 million a year. The company hopes that ORION will eventually do even more to improve outcomesfor example, updating routes when accidents or construction sites cause traffic congestion. With results like these, it is easy to see why UPS invested years to develop the ORION system. The challenge for managers is to nd drivers who are willing to commit to a system in which their every turn is planned by a computer and to keep those jobs engaging