STEP 1: PLAN AND ORGANISE A TEAM MEETING

You must prepare for the meeting. Select at least three (3) team members to participate in a 30 minute meeting to inform menu planning. Your agenda must include the following topics:

customer feedback

customer preferences

customer survey

results

suggested improvements

proposed menu options / changes, if any

unprofitable dishes on the current menu

STEP 2: CHAIR THE MEETING

You will need to nominate a team member to chair the meeting (no more than 30 minutes) to discuss feedback from customers to inform menu planning. Here is how the chairperson is to conduct the meeting:

• welcome meeting participants, ensure that all participants have access to the agenda and appoint one of the team to record meeting minutes using the template provided.
• discuss the feedback that you have received fromPart A
• discuss the current service style and any suggested changes.
• encourage participants to offer suggestions for new menu items or make adjustments to the current menu, based on the feedback you have received.
• discuss how to ensure that the menu includes a balance variety of ideas (colours, flavours, and tastes and textures, cooking methods, delicacies, nutritional values, presentation, seasonal availability of items).
• Up-load meeting agenda and meeting minutes and the menu you choose to use