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Stephanie Ungar is part of the marketing department at Spa World, a mid-sized chain of full service day spas located throughout the Midwest. Stephanie spends

Stephanie Ungar is part of the marketing department at Spa World, a mid-sized chain of full service day spas located throughout the Midwest. Stephanie spends much of her time each day learning about her company's customers, from analyzing customers' comments and ratings on Spa World surveys to interacting with customers at one of the company's many spas. Informed by her research, Stephanie has created several suggestions for customer packages that meet the desires of the company's most loyal customers as well as packages aimed at attracting and keeping customers who only occasionally come to Spa World. Stephanie is preparing to present these suggestions to management. Stephanie is concerned about identifying underlying needs instead of simply focusing on existing demands. All of the following questions, if asked during her research, would help Stephanie EXCEPT: Question content area bottom Part 1 A. When customers visit Spa world, are they more interested in solving their everyday problems or are they more interested in forgetting about those problems? B. To what extent are potential visitors to Spa World motivated by concerns about health as opposed to improving their appearance? C. Would Spa World customers be interested in similar services and products delivered at their

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