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Stephen Covey's Emotional Bank Account concept is a metaphor for the amount of trust that has been built up in a relationship. deals basically with

Stephen Covey's Emotional Bank Account concept

is a metaphor for the amount of trust that has been built up in a relationship.

deals basically with listening skills.

is synonymous with SWOT analysis.

says that situational leadership is outmoded and that Covey's new theory is superior.

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