STEPS TO TAKE 1. Identify at least one day-to-day business operation problems from each of the following: Operational perspective Customer service perspective 2. Analyse the identified problem for its impact on the organisation. In doing so: Consult at least one staff and one customer separately to identify the following:" o At least one short term action plan for each identified problem. o At least one long-term impact of each problem identified to the workplace. o Recommendation for each long-term impact identified Implement the solution discussed during consultation