Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Steve Jobs is a computer technician in an investment company. He responds to a variety of complaints from investment advisors regarding their computers performance. He

Steve Jobs is a computer technician in an investment company. He responds to a variety of complaints from investment advisors regarding their computers performance. He receives an average of one computer every 55 minutes to repair. It takes him an average of 45 minutes to repair any of these computers.

Steve believes that adding a second repair technician would significantly improve his department's efficiency. He has a friend, Steve Wozniak, who is looking for a job. He estimates that adding an assistant, but still keeping the department running as a single-server system, would allow computer2 to be repaired in half the time, an average of 22.5 minutes to repair these computers.

The investment advisors earn $35 for the company, on average, while the computer technicians earn $18 per hour. An investment advisor who does not have access to his computer is unable to generate revenue for the company.

a) Consider the performance of the office before the new technician is added. On average, how many computers (to the nearest 0.01 computers) are in the system given the arrival and service rates?

b) Consider the performance of the office before the new technician is added. On average, how many hours (to the nearest 0.01 hour) does each computer spend in the system given the arrival and service rates?

c) Consider the performance of the office before the new technician is added. Based on the average number of computers in the system, what is the total system cost (technicians cost and waiting cost) per hour (to the nearest $/hour)?

d) Consider the performance of the office after the new technician is added. On average, how many computers (to the nearest 0.01 computers) are in the system given the arrival and service rates?

e) Consider the performance of the office after the new technician is added. On average, how many hours (to the nearest 0.01 hour) does each computer spend in the system given the arrival and service rates?

f) Consider the performance of the office after the new technician is added. Based on the average number of computers in the system, what is the total system cost (technicians cost and waiting cost) per hour (to the nearest 0.01 $/hour)?

g) Based on your cost analysis - is it worth it to add another technician?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Public Administration And Law

Authors: David H Rosenbloom, Rosemary O'Leary, Joshua M Chanin

3rd Edition

1439803986, 9781439803981

More Books

Students also viewed these Economics questions

Question

3. Im trying to point out what we need to do to make this happen

Answered: 1 week ago

Question

1. I try to create an image of the message

Answered: 1 week ago