Steve Spencer has reached a new level of frustration. He believes his project team members have let him down as they haven't completed assigned project tasks as desired. As a consultant, what are some things you might talk to Steve about, specifically, in terms of having the right information at the right time and in the right form to keep the project on track?

Using Control Charts for Service Projects

Many organizations believe that use control charts are only for manufacturing firms that make a high volume of disposable products. How might a service firm (such as a barber shop or a nail salon) use a control chart? Make sure your response includes the essence of a control chart (why they're needed) and how they are beneficial.