Strategic Workforce Planning - Case study

Coles is a leading Australian retailer, with over 2,500 retail outlets nationally.

Coles makes life easier for Australians by delivering quality, value and service. We process more than 20 million customer transactions each week, providing our customers with products from thousands of farmers and suppliers.

As one of Australia's leading retailers, Coles is committed to making life easier for customers. We deliver great value on your weekly grocery shop, as well as offering convenience shopping and fuel, great value credit cards, affordable prepaid phone plans and an extensive network of wine and liquor stores.

1. Identify future labour needs, skill requirements and sources of labour supply

2. Identify new technology and its impact on job roles and job design

3. Agree on workforce philosophies, values and policies with relevant managers

4. Develop strategic objectives and targets for workforce services

5. Analyse information from a range of internal and external sources to determine:

relevant technology

6. Analyse information from a range of internal and external sources to determine: organisation's preferences regarding workforce

7. Impact of technology on job roles in the organisation or work area