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STRATEGIES FOR DIFFICULT CALLS: A difficult call is one that requires special handling strategies. The challenge for a support specialist is to transform a difficult
STRATEGIES FOR DIFFICULT CALLS: A difficult call is one that requires special handling strategies. The challenge for a support specialist is to transform a difficult call into a successful one. Match the caller to the handling strategy as mentioned in lecture
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Quantitative Credit Portfolio Management
Authors: Arik Ben Do, Lev Dynkin, Jay Hyman, Bruce D. Phelps
1st Edition
1118117697, 978-1118117699
