Strengthen your skills exercise on page 512, Chapter 16 of the course textbook. Read the scenario and answer questions 1, 2, and 3 listed after the scenario. You've been hired as a consultant for Get There Airlines. Your task is to examine why customer service has become inefficient, and why employees seem unaware of the problem. Your recommendations need to cover these issues: Service employees dismissive of customer questions about flight delays. Lost luggage resulting from so many people involved in baggage handling. Employees failing to acknowledge customers waiting in line. Poor service by flight attendants. Pilots giving inadequate information to travelers