STUDENT to complete this section Student Name Student ID Trainer Name Date Submitted Candidate declaration-By signing below, I declare that: I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment candidate and choose to be assessed at this time This assessment work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment. Signed: Date: ASSESSOR to complete this section Name of Assessor Date Completed Assessment Sections First Attempt Task 2 Competent NYC Second Attempt Competent NYC Assessment Context In this assessment task, you (student) will be acting as an employee of NxGen Training (simulated company), your position description is given bellow: Position Manager, Business Development Report to : Director (It's your trainer) One of the tasks of your Job role include "Originate and develop concepts" which requires you to develop, refine and implementa solution to address a workplace issue. Means you would need to: - consult with relevant personnel for the workplace issue that requires a solution research and assess possible solutions considering your job role, organisational policy procedures, viability and if any other limitations think on ideas, evaluate, and compare them considering the best practice examples before presenting as a solution to the stakeholders seek feedback and refine the solution based on the feedback received before finalising it. As per the company policy, you are required to use company documents or templates if given by the company. Refer to the Appendix for further information on assessment scenario and organisational requirements. a Assessment Procedures: Firstly, students are required to identify/explore at least workplace/business issue from the given scenario and confirm it by consulting with stakeholders (classmates and trainers). To complete this process, after reading the scenario, a student needs to consult with other students in the class where they will act as the stakeholders. The trainer will also participate as one of the stakeholders and observe student's activities. It is recommended to do it in a meeting situation where recommended number of participants are between 3-5 but trainer can change the number if required. If meeting situation is not possible then it must be done with one- to-one settings with the trainer. Every student should participate in the main role regardless of participation as stakeholders or not. Students also need to check if the possible solutions have got restrictions/limitations for the job role and by the organisational policy procedures. At this stage students need to complete Template 1: Minutes of Meeting - Identifying Workplace Issues. 2. Then students need to research on the possible solutions and assess what are the factors that can affect the viability of the solutions. Here students need to complete Template 2: Researching and Evaluating Proposed Solutions. At this phase students need to brainstorm on different ideas related to the solutions and how to overcome factors affecting the viability. Students also need to compare ideas with best practice examples of similar products/services/processes. Students to complete Template 3: Ideas to overcome the Factors 4. It's time to summarise and share the findings related to the ideas and solutions of an identified issue with the stakeholders and asking their feedback if there any changes required. In this process, students firstly need to complete Template 4: Comparing and recommending the best solution then students need to consult with other students in the class like the initial consultation. The classmates along with the trainer will act as the stakeholders. The student will present the findings of the solutions documented in various templates (template 1-4) and ask for the feedback if there any. The trainer must give at least one feedback so that the participant student can make changes. The trainer will also observe student's activities. It is recommended to do it in a meeting situation where recommended number of participants are between 3-5 but trainer can change the number if required. If meeting situation is not possible then it must be done with one- to-one settings with the trainer. Every student should participate in the main role regardless of participation as stakeholders or not. Students also to complete Template 5: Minutes of Meeting - Presenting and Finalising the Solution. s At the final stage, students need to refine the ideas/solutions based on the feedback given by the stakeholders and finalise the best solution along with a brief implementation plan by completing the Template 6: Confirmation of the Solution and Implementation Plan. Specifications: This assessment must be in Microsoft word format. Following settings should be made for this assignment to keep consistency among all the assessments: Use font- Verdana or Time New Roman Font Size: 10 or 12 Line spacing: 1.5 . Margin: 2.50 cm in all around Achieving Competence: To be deemed competent in this assessment you must: Correctly address all the assessment requirements as described in this task. Correctly address all the submission instructions. Successfully complete all the Assessment Questions. Submit assessment on or before the due date with an assessment cover sheet. Appendix: Scenario According to UNESCO, by the end of March 2021 over 1.5 billion pupils or 87 per cent of the world's student population across 165 countries had been affected by school closures caused by COVID-19. In Australia, all educational institutes have experienced interruptions in every state and territory. Moreover, there is no timeframe which will let us get into a COVID free world. The above situation has required many teachers, parents, and students to rapidly adjust to new mode of learning. In a matter of time, JHIT have had to find and implement viable alternatives to the traditional mode of teaching in a physical classroom NxGen Training is a private Training Organisation with campuses throughout Australia in a number of main capital cities. It offers over 12 certificate and diploma level qualifications in the Vocational Education Sector (VET) for a number of subject areas including business, community services, education, information technology, health, hospitality, and many others. This Business Plan outlines the development of new courses, new markets and growth of our facilities and services to ensure that NxGen continues to grow and provide a model of best practice to all stakeholders. Vision To be the number one provider of quality and innovative education in Australia Provide innovative services to improve the overall quality of education Provide an online learning environment for students that allows learning at any time from any place Mission Continue to develop quality resources in order to engage our students, empower them, and inspire them to speak positively about their educational experience at Eminent Education as we believe 'word of mouth' is the best marketing tool we can have. Continue to provide our staff with quality professional development in order to assist them in maximising their potential to be the best that they can be, and to retain them to ensure we have a high performing, professional and collaborative team. Provide innovative online services to improve education standard Strategic Direction We are developing a reputation as a provider of quality education and training. We must further develop the organisation by expanding the course offerings, upgrade online facilities and further diversify the student cohort over the next three years. Keys to success: Recruit, develop and retain knowledgeable, dedicated, and positive staff. Source students from a broader spectrum of community groups: to assist in building the foundation skills of working-age Australians to enable them to participate more fully in society and the workforce. Develop a new stream of courses to further build on our offerings to students. Focus on building new, strong, and reputable partnerships from which we can recruit genuine students. Market clearly and in a focused manner to our chosen markets to ensure we maintain a high level of student admissions in line with the number of applications we receive. Diversify our market to include short courses. Maintain our awareness of current and future learning methods and trends. Continuous improvement of our LMS (Learning Management System). Improved student data recording process On-going Project: Online Delivery ready Resources making Presentation making Assessment tools ready LMS ready Marketing Customer/student and staff complaints overview: Need a better online platform to study the subject The student filing system is outdated and needs an electronic option The administration staff members are not resolving student queries Wi-Fi speed is low, and students are sometimes not able to connect Your roles responsibilities are: Review of existing processes and to suggest improving the processes Review of the administration process and make improvements Lead online learning management system project for information technology and business qualifications Provide mentoring to your team members Resolve conflict within the team Conduct progress meeting Update/create a business documentation Personnel Involved: You recently joined the organisation as Business Manager - Administration and Online learning. Your team has ten people including Nona (LMS/Moodle specialist), Administration staff (John, Chan, Rachel), Enrolment officer (Aman), Administration coordinators (Michelle and Anna), IT network administrator (Thomas) and website designer (Ash). You need to report project progress to your manager (your trainer/assessor). BSBCRT512: Task 2 Page 2 of 10 Template1: Minutes of Meeting Identifying Workplace Issues Minutes of Meeting Date Meeting Objective Attendees Discussion Issues Identified Possible ideas and solutions discussed (at least 2 solutions per issue) Does the solutions can be achieved within your job role or there are restrictions? - explain Does the solutions can be achieved within organizational policy or there are restrictions? explain Prepared By Date and BSBCRT512: Task 2 Page 2 of 10 Template 2: Researching Evaluating Proposed Solutions Proposed Ideas Factors that may affect the viability of the and Solutions solutions Positive factors Negative factors Research Reference Prepared Done Template 3: Ideas to overcome the Factors Factors affecting the ideas to overcome the best practice examples solutions and viability factors affecting related to the ideas Prepere De and Template 4: Comparing recommending the best solutions Solution Reason for recommending or rejection Has recommended? Yes No Yes No Yes NO Prepared By Date BSBCRT512: Task 2 Page 2 of 10 Template 5: Minutes of Meeting - Presenting and Finalising the Solution Minutes of Meeting Date Meeting Objective Attendees Discussion Questions asked by member of stakeholders and answer given Feedback given by stakeholders Prepared By Date BSBCRT512: Task 2 Page 2 of 10 Template 6: Confirmation of the Solution and Implementation Plan Relevant Business Issue Selected Solution Reason of choosing this solution Implementation Plan SI Major Task Person Responsible Expected Completion Date Prepared By Date STUDENT to complete this section Student Name Student ID Trainer Name Date Submitted Candidate declaration-By signing below, I declare that: I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment candidate and choose to be assessed at this time This assessment work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment. Signed: Date: ASSESSOR to complete this section Name of Assessor Date Completed Assessment Sections First Attempt Task 2 Competent NYC Second Attempt Competent NYC Assessment Context In this assessment task, you (student) will be acting as an employee of NxGen Training (simulated company), your position description is given bellow: Position Manager, Business Development Report to : Director (It's your trainer) One of the tasks of your Job role include "Originate and develop concepts" which requires you to develop, refine and implementa solution to address a workplace issue. Means you would need to: - consult with relevant personnel for the workplace issue that requires a solution research and assess possible solutions considering your job role, organisational policy procedures, viability and if any other limitations think on ideas, evaluate, and compare them considering the best practice examples before presenting as a solution to the stakeholders seek feedback and refine the solution based on the feedback received before finalising it. As per the company policy, you are required to use company documents or templates if given by the company. Refer to the Appendix for further information on assessment scenario and organisational requirements. a Assessment Procedures: Firstly, students are required to identify/explore at least workplace/business issue from the given scenario and confirm it by consulting with stakeholders (classmates and trainers). To complete this process, after reading the scenario, a student needs to consult with other students in the class where they will act as the stakeholders. The trainer will also participate as one of the stakeholders and observe student's activities. It is recommended to do it in a meeting situation where recommended number of participants are between 3-5 but trainer can change the number if required. If meeting situation is not possible then it must be done with one- to-one settings with the trainer. Every student should participate in the main role regardless of participation as stakeholders or not. Students also need to check if the possible solutions have got restrictions/limitations for the job role and by the organisational policy procedures. At this stage students need to complete Template 1: Minutes of Meeting - Identifying Workplace Issues. 2. Then students need to research on the possible solutions and assess what are the factors that can affect the viability of the solutions. Here students need to complete Template 2: Researching and Evaluating Proposed Solutions. At this phase students need to brainstorm on different ideas related to the solutions and how to overcome factors affecting the viability. Students also need to compare ideas with best practice examples of similar products/services/processes. Students to complete Template 3: Ideas to overcome the Factors 4. It's time to summarise and share the findings related to the ideas and solutions of an identified issue with the stakeholders and asking their feedback if there any changes required. In this process, students firstly need to complete Template 4: Comparing and recommending the best solution then students need to consult with other students in the class like the initial consultation. The classmates along with the trainer will act as the stakeholders. The student will present the findings of the solutions documented in various templates (template 1-4) and ask for the feedback if there any. The trainer must give at least one feedback so that the participant student can make changes. The trainer will also observe student's activities. It is recommended to do it in a meeting situation where recommended number of participants are between 3-5 but trainer can change the number if required. If meeting situation is not possible then it must be done with one- to-one settings with the trainer. Every student should participate in the main role regardless of participation as stakeholders or not. Students also to complete Template 5: Minutes of Meeting - Presenting and Finalising the Solution. s At the final stage, students need to refine the ideas/solutions based on the feedback given by the stakeholders and finalise the best solution along with a brief implementation plan by completing the Template 6: Confirmation of the Solution and Implementation Plan. Specifications: This assessment must be in Microsoft word format. Following settings should be made for this assignment to keep consistency among all the assessments: Use font- Verdana or Time New Roman Font Size: 10 or 12 Line spacing: 1.5 . Margin: 2.50 cm in all around Achieving Competence: To be deemed competent in this assessment you must: Correctly address all the assessment requirements as described in this task. Correctly address all the submission instructions. Successfully complete all the Assessment Questions. Submit assessment on or before the due date with an assessment cover sheet. Appendix: Scenario According to UNESCO, by the end of March 2021 over 1.5 billion pupils or 87 per cent of the world's student population across 165 countries had been affected by school closures caused by COVID-19. In Australia, all educational institutes have experienced interruptions in every state and territory. Moreover, there is no timeframe which will let us get into a COVID free world. The above situation has required many teachers, parents, and students to rapidly adjust to new mode of learning. In a matter of time, JHIT have had to find and implement viable alternatives to the traditional mode of teaching in a physical classroom NxGen Training is a private Training Organisation with campuses throughout Australia in a number of main capital cities. It offers over 12 certificate and diploma level qualifications in the Vocational Education Sector (VET) for a number of subject areas including business, community services, education, information technology, health, hospitality, and many others. This Business Plan outlines the development of new courses, new markets and growth of our facilities and services to ensure that NxGen continues to grow and provide a model of best practice to all stakeholders. Vision To be the number one provider of quality and innovative education in Australia Provide innovative services to improve the overall quality of education Provide an online learning environment for students that allows learning at any time from any place Mission Continue to develop quality resources in order to engage our students, empower them, and inspire them to speak positively about their educational experience at Eminent Education as we believe 'word of mouth' is the best marketing tool we can have. Continue to provide our staff with quality professional development in order to assist them in maximising their potential to be the best that they can be, and to retain them to ensure we have a high performing, professional and collaborative team. Provide innovative online services to improve education standard Strategic Direction We are developing a reputation as a provider of quality education and training. We must further develop the organisation by expanding the course offerings, upgrade online facilities and further diversify the student cohort over the next three years. Keys to success: Recruit, develop and retain knowledgeable, dedicated, and positive staff. Source students from a broader spectrum of community groups: to assist in building the foundation skills of working-age Australians to enable them to participate more fully in society and the workforce. Develop a new stream of courses to further build on our offerings to students. Focus on building new, strong, and reputable partnerships from which we can recruit genuine students. Market clearly and in a focused manner to our chosen markets to ensure we maintain a high level of student admissions in line with the number of applications we receive. Diversify our market to include short courses. Maintain our awareness of current and future learning methods and trends. Continuous improvement of our LMS (Learning Management System). Improved student data recording process On-going Project: Online Delivery ready Resources making Presentation making Assessment tools ready LMS ready Marketing Customer/student and staff complaints overview: Need a better online platform to study the subject The student filing system is outdated and needs an electronic option The administration staff members are not resolving student queries Wi-Fi speed is low, and students are sometimes not able to connect Your roles responsibilities are: Review of existing processes and to suggest improving the processes Review of the administration process and make improvements Lead online learning management system project for information technology and business qualifications Provide mentoring to your team members Resolve conflict within the team Conduct progress meeting Update/create a business documentation Personnel Involved: You recently joined the organisation as Business Manager - Administration and Online learning. Your team has ten people including Nona (LMS/Moodle specialist), Administration staff (John, Chan, Rachel), Enrolment officer (Aman), Administration coordinators (Michelle and Anna), IT network administrator (Thomas) and website designer (Ash). You need to report project progress to your manager (your trainer/assessor). BSBCRT512: Task 2 Page 2 of 10 Template1: Minutes of Meeting Identifying Workplace Issues Minutes of Meeting Date Meeting Objective Attendees Discussion Issues Identified Possible ideas and solutions discussed (at least 2 solutions per issue) Does the solutions can be achieved within your job role or there are restrictions? - explain Does the solutions can be achieved within organizational policy or there are restrictions? explain Prepared By Date and BSBCRT512: Task 2 Page 2 of 10 Template 2: Researching Evaluating Proposed Solutions Proposed Ideas Factors that may affect the viability of the and Solutions solutions Positive factors Negative factors Research Reference Prepared Done Template 3: Ideas to overcome the Factors Factors affecting the ideas to overcome the best practice examples solutions and viability factors affecting related to the ideas Prepere De and Template 4: Comparing recommending the best solutions Solution Reason for recommending or rejection Has recommended? Yes No Yes No Yes NO Prepared By Date BSBCRT512: Task 2 Page 2 of 10 Template 5: Minutes of Meeting - Presenting and Finalising the Solution Minutes of Meeting Date Meeting Objective Attendees Discussion Questions asked by member of stakeholders and answer given Feedback given by stakeholders Prepared By Date BSBCRT512: Task 2 Page 2 of 10 Template 6: Confirmation of the Solution and Implementation Plan Relevant Business Issue Selected Solution Reason of choosing this solution Implementation Plan SI Major Task Person Responsible Expected Completion Date Prepared By Date