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Students arrive at the Administrative Services Office at an average of one every 2 0 minutes, and their requests take, on average, 1 5 minutes
Students arrive at the Administrative Services Office at an average of one every minutes, and their requests take, on average, minutes to be processed. The service counter is staffed by only one clerk, Judy Gumshoes, who works eight hours per day. Assume Poisson arrivals and exponential service times.
What percentage of time is Judy idle?
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