Students will reflect on communication language to be used in the office to manage the conflict introduced in the course and record their reflections in a journal entry that includes the following details:

An explanation of the concept chosen and why it was chosen. What influence or impact does this concept have on you? Why is it important to managing and/or resolving conflict?

A description of what you have learnt from this concept and how this learning can help you become more effective in managing conflict in the future.