Studies have found that when a company makes a mistake with a customer and then goes out of its way to fix that mistake, and makes the customer feel that the company really cares about the customer, customers are often more loyal to that company than they would be if the company never made any mistakes. Describe one time in which an organization made a mistake in their interaction with you, and they corrected their error in a way that made you feel that they really valued your business. Or alternatively, describe one time in which an organization made a mistake in their interaction with you and they responded in a way that made you never want to do business with them again