Subject: Business - Other Course: GSL275: BUSINES

1. Define Worldview and provide an example of a problematic situation in hospitality where there would be different worldviews (at least 2). Describe the world views in the situation and why they are different. Relate to COVID. 

2. What are the 7 steps of the Soft System Methodology? 

3. What is an example of a Root Definition of a problematic situation using PQR (What, How and Why).

4. What is CATWOE? Identify CATWOE for a Restaurant in Toronto who is changing their menu to accommodate Vegan entrees. 

5. Scenario: The government has approached you to request access to your 100 room hotel for COVID 19 travellers quarantine. The deal will be with the government. 

a) Identify the stakeholders in the negotiation. 

b) What do they stand to benefit or lose? 

c) How can they contribute to the negotiation? 

d) What negotiation tools and tactics would you use in your negotiation? Identify BATNA and ideal outcome.