Question
Subject is Managing information system and this is the follow up question to your answer Dealing with an IT crisis. Please read below and then
Subject is Managing information system and this is the follow up question to your answer Dealing with an IT crisis. Please read below and then answer. Your last response was not enough. Your response should be more then 600 words.
What do you consider the most critical factor(s) in dealing with a major IT crisis as that experienced at IVK? How you assess the adequacy of the response by IVK executives. What action would you have taken in handling the crisis at IVK? Going forward, what steps should IVK take to prepare for similar crisis in the future?
Crisis in the casebook - Robert D. Austin, Richard L. Nolan, Shannon O'Donnell (2016), The Adventures of An IT Leader, Boston, MA: Harvard Business Press
Please explain below mentioned steps in detail.
How to efficiently manage a crisis?
- Identify risks.
- Define an action plan.
- Establish a crisis unit.
- Designate and train a spokesperson.
- Define messages to transmit.
- Make space for crisis management.
- Stay positive.
six Steps in Crisis Communication Implementation
- Step 1: Verify the Situation. ...
- Step 2: Conduct Notifications. ...
- Step 3: Conduct Crisis Assessment (Activate Crisis Plan) ...
- Step 4: Organize Assignments Quickly. ...
- Step 5: Prepare Information and Obtain Approvals. ...
- Step 6: Release Information through Prearranged Channels.
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