subject is principal management

Questions are scenario based meaning that the scenarios need your opinions as a Manager. Scenario 1: You are team leader of a project assigned by your company's top management. How would you tell a colleague that he/she was underperforming? What way would you use to explain their performance is not up to mark? Scenario 2: Example: "I was liable for ensuring the customer service team was ready to resolve customer questions and concerns quickly and effectively and to make sure customers were always fully satisfied with their experience." Task: Discuss your responsibilities or your role in the situation. Scenario 3: Example: "To facilitate ease of employment, I created an additional condensed version of our phone script and developed many extra email templates to assist my team address customer's wants quicker." Task: Describe how would you overcame the challenge or faced the situation