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Subject: IT infrustructure managementTopic: ITIL Service Management Word limit : 1500 words excluding referenceI am giving two assessment but 2 different date to submit. Assessment

Subject: IT infrustructure managementTopic: ITIL Service Management Word limit : 1500 words excluding referenceI am giving two assessment but 2 different date to submit. Assessment 1 Due date 26th march

Question 1 [5 marks]:

Define and explain the concept of the following terminologies:

  • SVS
  • BRM
  • CSF
  • GDPR
  • PESTLE
  • BIA
  • CMDB
  • CX
  • DevOps
  • MTBF

Question 2 [5 marks]:

Provide information and discuss the following topics:

  1. An introduction of yourself (your work, hobby, interests ...).
  2. What IT careers are forecasted to be in high demand? Explain why.
  3. Why IT is important to your career? What do you want to get by studying this subject? What is your plan when you finish your study?
  4. Choose one organisation and critically analyse/evaluate the impact of a current ICT service on it.

Question 3 [5 marks]:

During the past three years we have seen the quick development of COVID-19 vaccines. Use the theories outlined in chapter 4 of ITIL Foundationto answer the following questions:

  1. What are the potential risks of the fast development and suggest how these risks can be mitigated?
  2. What managing method can be used to facilitate the production and testing of new COVID-19 vaccines?
  3. Suggest how technology could be used to produce new vaccines and predict the long term effeteness of vaccines.
Assessment 2: Topic : IT Research Due date: 30th aprilword limit :Around 5000 words excluding references

Task A (25 Marks) :

Write a paper on a topic covered in our textbook. For this assignment, you need to plan, research, and, use your initiative to express the knowledge you have gained in this subject as well as your own independent thinking and reasoning.Possible topicsYour attention in this paper can be focused on any of the following topics covered in our text:
  • Information Management / IT Architecture.
  • Database, Data, Warehouse, and Data Mining.
  • Networks, Collaboration, and Sustainability.
  • CyberSecurity, Compliance, and Business Continuity.
  • Challenges created by E-Business & E-Commerce - case study: Alipay (https://en.wikipedia.org/wiki/Alipay), benefits offered and problems presented: sales tax / income tax collection etc.
  • Mobile Technologies and Commerce.
  • Social Media.
  • Enterprise Systems and Applications.
  • Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.
ApproachChoose a topic which you are interested in and/or which is related to your work. You should do this as early as possible. Once you have chosen a topic, read our text carefully followed by detailed research. Once this is done, you should set up a structure/a series of subtopics and decide what to write under each section (subtopic).Here is a suggested structure (you dont have to follow it, but your own structure must be logical):Abstract: a condensed summary. If someone reads your abstract only, he/she should understand your main points. You may want to write this section last;Index terms: list the key words used in your paper;Introduction: introduce the topic you are going to write about. This section must be related to the topics you learnt during the Session. However, you should branch out by carrying out your own research to enhance this section;Subtopics and supporting argument: write a series of body paragraphs with sub-points;Conclusion: Many students get confused about the difference between the conclusion and the abstract. In the conclusion, you can reflect on how your topic relates to larger issues; evaluate the concepts you have presented; issue a call for action on the part of your audience; ask questions generated by your findings; make predictions, recommend a solution or give a personal statement about the topic.Before you start, you should decide on the points you will include and then do a detailed outline. Once that is done, it will be easier to start writing. You can now begin by writing out your analyses of the topic you have chosen. You may need to add to your analyses or to re-order your chosen arguments. Types of papersAcademic papers can be broadly categorized into 2 types:1. Argumentative Papers;2. Analytical Papers. For details, please see http://www.writeawriting.com/academic-writing/how-to-write-academic-paper/Format and mechanicsYour lecturer will provide you with a format template during the Session, you must strictly follow the format provided in the following link, such as space, font, margin etcTask B (5 marks): Length: one page 1. Generate a Turnitin originality report and submit this report via EASTS;2. Submit an early draft to Turnitin for self-checking, then look carefully at all the matches marked in bold font and various colours in the self-check/originality report.3. Answer the following questions to interpret the Turnitin originality report and give your reasons.a) Are any of the bold, coloured text matches in my self-check report missing in-text references? (We need to avoid plagiarism of ideas.)b) Do any of the bold, coloured text matches in my self-check report include more than three words in a row copied from the original source without quotation marks? (We need to avoid plagiarism of language.)c) Do direct quotations take up more than 10% of the essay? (We need to change some of the direct quotations to summaries and paraphrases so that at least 90% of every essay is written in our own words.)d) Are any of the bold, coloured text matches in my originality report purely coincidental? (Sometimes our words coincidentally match with words in other online sources that we have never seen before and that are completely irrelevant to our research topic. If so, we do not need to change anything at all.)e) Do any of the short strings of matching text indicate that my attempts at paraphrasing were not completely successful? (We need to avoid sham paraphrasing, one type of plagiarism, by using synonyms and changing the sentence structures completely. Remember that we should not copy more than three words in a row from the original without quotation marks.)f) Have I synthesised all of the sources ideas into my essay by introducing each piece of source information with a signal phrase and by adding my own comments or interpretation to it in the following sentence? (We need to avoid dropped-in quotations and simply reporting facts or other peoples ideas because that approach means that instead of building our own arguments and writing our own essays, we are merely stringing together other peoples words and ideas.) It should be noted: Turnitin can help you avoid plagiarism, but the Turnitin score, or matching percentage at the top of the report, is not particularly helpful in doing that. The percentage score only indicates matches between your text and other sources. There are many different reasons why your text might match with other sources; for example, students in the same class all working on the same assignment are using the same sources, or it could be a pure coincidence that a student has used the same string of words that appear in another random website. Therefore, we cannot assume that the matches indicated by the Turnitin score involve plagiarism or deliberate cheating. You may ask, What Turnitin score is an acceptable cut-off mark so that I can be sure that I have not plagiarised? However, due to the large number of variables in the way writers handle sources, no cut-off score can be reliable; in fact, a cut-off score can mislead people into thinking that they have avoided plagiarism, whereas they might have still plagiarised inadvertently. For example, a score of 14% could involve no plagiarism, but a score of 9% does. Instead of focusing on avoiding plagiarism or the appearance of avoiding plagiarism, lets consider Turnitin as a tool for improving your skills in handling sources as you construct arguments in your essays. Turnitin is more than a gotcha device it is an effective learning tool:Because the sophisticated use of sources involves a complex set of research, critical thinking, and writing skills, you should expect to take several years to master them. Turnitin can be a helpful tool in this developmental process. You should use your originality reports as feedback on a first draft so that you can improve your use of sources before submitting the final draft for marking.Interpreting the Turnitin Originality Report:After you submit your draft to Turnitin for self-checking, you should look carefully at the originality report so that you can improve on your use of sources. Your essay will be on the left side of the screen, and the matching colour-coded sources will be listed on the right. Then you can make the necessary changes to your essay before you submit the final draft for marking.You need to register with Turnitin to create a Student Account under the CSU Turnitin Licence at http://www.turnitin.com/login_page.aspFurther information on how to use Turnitin can be found through the following link: http://student.csu.edu.au/study/plagiarism/checking

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