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Subject: IT infrustructure managementTopic: ITIL Service Management Word limit : 1500 words excluding referenceI am giving two assessment but 2 different date to submit. Assessment
Subject: IT infrustructure managementTopic: ITIL Service Management Word limit : 1500 words excluding referenceI am giving two assessment but 2 different date to submit. Assessment 1 Due date 26th march
Question 1 [5 marks]:
Define and explain the concept of the following terminologies:
- SVS
- BRM
- CSF
- GDPR
- PESTLE
- BIA
- CMDB
- CX
- DevOps
- MTBF
Question 2 [5 marks]:
Provide information and discuss the following topics:
- An introduction of yourself (your work, hobby, interests ...).
- What IT careers are forecasted to be in high demand? Explain why.
- Why IT is important to your career? What do you want to get by studying this subject? What is your plan when you finish your study?
- Choose one organisation and critically analyse/evaluate the impact of a current ICT service on it.
Question 3 [5 marks]:
During the past three years we have seen the quick development of COVID-19 vaccines. Use the theories outlined in chapter 4 of ITIL Foundationto answer the following questions:
- What are the potential risks of the fast development and suggest how these risks can be mitigated?
- What managing method can be used to facilitate the production and testing of new COVID-19 vaccines?
- Suggest how technology could be used to produce new vaccines and predict the long term effeteness of vaccines.
Task A (25 Marks) :
Write a paper on a topic covered in our textbook. For this assignment, you need to plan, research, and, use your initiative to express the knowledge you have gained in this subject as well as your own independent thinking and reasoning.Possible topicsYour attention in this paper can be focused on any of the following topics covered in our text:- Information Management / IT Architecture.
- Database, Data, Warehouse, and Data Mining.
- Networks, Collaboration, and Sustainability.
- CyberSecurity, Compliance, and Business Continuity.
- Challenges created by E-Business & E-Commerce - case study: Alipay (https://en.wikipedia.org/wiki/Alipay), benefits offered and problems presented: sales tax / income tax collection etc.
- Mobile Technologies and Commerce.
- Social Media.
- Enterprise Systems and Applications.
- Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.
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