Subject: OPERATIONS MANAGEMENT (TQM)

Lesson: (Reference of the Module is provided below)

Reference: https://drive.google.com/file/d/1oxpa9lyrWqdtIGCxBhZqXbVra8a6JCKB/view?usp=sharing

Answer the following:

I. Modified TRUE or FALSE. Write T if the statement is valid and F if otherwise. If the statement is FALSE, underline the word(s) that makes it wrong. Copy and Answer. NO ERASURES.

1. Quality initiatives will apply various standard tools, techniques & methodologies of project management.
2. Quality is not going to remain restricted to process and product improvement. It is rather going to influence strategic decisions as well.
3. With the roll out of ISO 26000 guidance, sustainability is going to get integrated with quality.
4. An essential idea behind strategic quality planning is that the product is customer value rather than a physical product or service.
5. Deployment is best served in a granular fashion by breaking each process down into sub processes and educating staff on documentation, education, training tools, and metrics.
6. Meeting the customer's requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business.
7. The quality policy is a guide for everyone in the organization as to how they should provide products and services to the customers.
8. Meeting the organization's requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
9. A company's workers and suppliers provide the input that determines the cost and quality of the products being made.
10. The vision statement is a short declaration of what an organization aspires to be tomorrow.
11. The first part of providing the customers with quality goods involves purchasing those products from suppliers or getting quality parts to make your own product.
12. A customer that is satisfied or even pleased with the products and services received sees them as value-added.
13. The company that empowers its workers and suppliers and helps them achieve these goals will have a competitive advantage over the company that browbeats its workers or suppliers.
14. A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
15. Sustainability teams are undergoing training & certifications to make them conversant with quality management.