Successful companies generally achieve their goals efficiently and effectively. Efficiency refers to using resources wisely and without unnecessary waste. Effectiveness means making the right decisions and implementing them successfully. Good managers continuously evaluate whether they are achieving results in the most efficient and effective way, and then apply what they learn to future projects.

Applying what you know about efficiency and effectiveness, select the word or phrase that best completes the following sentences.

Jenna bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Jenna is $$

You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is $q,$