Successful firms are very careful in selecting the work to be outsourced. If processes used lead to expectations and requirements that are fuzzy or open to debate, working together can become very difficult. Organizations should

A. Encourage open communication to avoid the project running off-course

B. Make sure that deliverables are clearly defined, at the very least, verbally

C. Not worry too much about unclear requirements because this could lead to profit made from change orders

D. Make sure all communication is structured and interactions are always supervised to avoid confusion

E. Record all conversations