Succession planning should be part of any good HR strategy. It involves creating a pipeline of potential employees to be groomed to take over key positions within the hotel. The GM position is one of those key positions. Hotel General Managers "wear many hats" and the variable nature of hospitality may require them to spend their time differently every day. When it comes to career development, it has been suggested that 10% of a manager's time should be spent on preparing themselves for the next higher-level job, 80% of their time doing their current job, and 10% of their time helping individuals a level below them to prepare for advancement to the next level job.

Get Ready!

Research how hotel GMs spend their time while at work.

Share Your Thoughts

• If you were the person charged with creating and managing the GM's daily schedule, how would you distribute the GM's time position and why?