Sue tells you, " I've heard about the balanced strategic approach to ink strategic goals to what we do every day. But this sounds like something that just makes a good PowerPoint presentation. How will it help untangle the 7:00 AM rush of phones ringing, people handing over their credit cards, and dogs everywhere'" The balanced scorecard is useful but is more appropriate for a manufacturing environment where operations are standardized than for a customer service business. The balanced scorecard is an optimal way of delivering holistic employee performance appraisals to reward them for positive behaviors and coach them as needed. The balanced scorecard identifies measures in four or more areas, including the internal business process perspective. The balanced scorecard focuses on the financial perspective, and financial measures are the most important. In the video, Candace says, "There are a couple of things on my fist for self-improvement, " and she goes on to describe how she can focus more on developing her team and being more "patient." Sue has noticed that Candace sometimes does not make time to give her employees feedback, instead prioritizing her operational tasks. Sue has also noticed that when the facility is very busy, Candace can be Impatient with her employees. How can Sue create a context in which Candace with support Bow Wow's strategic objectives' Check all that apply. Whenever Sue sees Candace being impatient with a staff member because she is busy and stressed out. Sue can sympathize with Candace to try to help her feel better. Sue can work with Candace to develop measures of how frequently she gives her employees feedback and the response to that feedback. Sue can respectfully coach Candace on the impact her impatience has on employee morale and performance. If certain employees who tend to be short with customers do not improve, Sue can give Candace a written reprimand