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__ suggests that an initially disappointed customer who experienced a good service recovery might be even more satisfied and loyal as a result than one
__ suggests that an initially disappointed customer who experienced a good service recovery might be even more satisfied and loyal as a result than one who did not experience a failure. The service paradigm The service recovery paradox The service dilemma The service
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Essentials Of Systems Analysis And Design
Authors: Joseph Valacich, Joey F George
5th Edition
0133469530, 9780133469530
