Suki is a relatively new and inexperienced leader assigned to an experienced work group with long-standing performance norms and strong group cohesiveness. The norms and cohesiveness of the group are so strong that nothing Suki does to change things have much effect. Suki has encountered a(n) a. in-group/out-group dichotomy. b. poor leader-member exchange. c. leadership neutralizer. d. strategic quandary. e. leadership substitute