Summarize Identify and predict billing irregularities within accounts. Liaise with the team to apply new processes for performance enhancement. Facilitate business owner decision-making by presenting accurate reports acquired through extensive data gathering. Rapidly resolve clients' queries to achieve maximum satisfaction and retention. Exercise exceptional leadership skills to enhance the professional growth of employees. Support the development of the software platform by reporting bugs and submi g new feature requests. Assist new facilities with the enrollment of custom software platforms and provide ongoing support