summarize this sentences The fifth step focuses on assessing external issues. Markey initially observed employees in how they worked, their interactions, and the processes used to complete tasks. Markey wanted to be transparent and approachable with staff as the changes she proposed were implemented. Markey focused on small changes and started to treat staff like professionals versus children that have to have every move monitored. An example of these initial changes had to do when staff could clock in and get into their work area. Normally, staff could not enter their office area until five minutes prior to their start time. This was modified to having the office open thirty minutes prior to the employees' start time. This small change improved employee morale because it gaveeach person the time needed to prepare for their day instead of feeling rushed. By understanding external issues for this department and how they affect the workforce, Markey will have a better grasp of how to improve the office staff's morale and productivity as a whole.The sixth step, completing an issue map, shows what steps need to be taken to improve the Business Services' morale, billing processes, and ultimately the collection of revenue. By creating a map, Markey and HH leadership will have a written and visual plan on what needs to be accomplished to improve the Business Services' overall performance. The mapping process will ultimately show the cause-and-effect relationship between management