Summary of transcript Date to use for initial contact: 1 August 2019 Kristin and Tommy Lindsley Kristin and Tommy realise that they are not getting anywhere financially. They have decided it is time to bite the bullet and get their finances in order. They believe that a first glance, their finances seem good, but there are a number of issues that need to be resolved. Kristin earns $83,000 p.a. Her employer contributes the 9.5% Super Guarantee. She has not been contributing herself and at age 41, her balance is around $125,000 she is aware that this is not a good outcome. Tommy, age 45, earns $120,000, and like Kristin he has not been putting any extra into his super. His current balance is $156,000. They would like to retire when Kristin turns 60 and believe they will need $49,000 in todays dollars to live on. They have an emergency savings account of $25,000 earning 0.5%. They also have a share portfolio currently worth $250,000 and $150,000 as a margin loan. The interest rate is 8% and the portfolio earns 3.0%. They are uncertain about this investment and see the interest payments eating up all of the earnings. It is also of concern how to fund university costs for their children Matilda who is 10 and James who is 8. Several years ago, they inherited a rental property valued at $450,000. It is now worth around $570,000 but is only returning 4% - which after associated fees and charges ($4,280 per year) is actually lower. They are not that happy with the property but would hold onto it if it was financially suitable. However, with the shares and the property, they are wondering if they are burdening themselves unnecessarily. They find it all confusing, time consuming and seemingly not very rewarding. On top of it all, they have to pay their accountant $1,800 a year to sort it all out. On the whole, they feel they earn a lot of money and never have an extra dollar to their name. Kristin and Tommy exasperated. And the expenses! Aside from paying the deductible expenses, they find they are spending a lot of money, and their credit card balance seems to get bigger each month. Their mortgage balance on their on their home is $235,000, they have thought of refinancing. When asked to itemise their expenses, they provided the following calculations: Food and petrol 36,000 Mortgage 32,400 Other living expenses 32,000 Home, car and property insurance 2,000 School fees 18,000 Holidays 15,000 Credit cards 22,550 .They estimate their credit card balance is around $55,000 at approximately 17.75% As for personal insurance, neither have income protection or trauma cover. Kristin has $34,000 in life and TPD in her super and Tommy has $64,000 life and TPD. Kristin cannot get higher cover in her fund as the cover is standard. Tommy can purchase up to three (3) times his salary. They are concerned about their budget if personal insurance is needed.