Sunita is the CEO of an Australian nonprofit company that provides services to people with a disability. 

 

As a direct result of the introduction of the National Disability Insurance Scheme, disability service providers have been forced to change their business model from a supply-driven model to a demand-driven model. This has caused a substantial challenge to many such organisations, especially those within the nonprofit sector as they are very much mission rather than profit driven. 

 

Sunita recognises the substantial change management challenges that this brings to her organisation, and she needs to be able to introduce approaches within her organisation to ensure all staff embrace the necessary changes. 

 

Questions: 

1. What do you see as the key considerations for Sunita and why? 

2. From a leadership perspective how should she approach these challenges from the perspective of front-line service delivery staff? 

3. What are the leadership characteristics that Sunita needs to bring to her role as CEO in this environment and why?