Sunrybrook Health Sciences Centre is a large tertiary medical center in Toronto with more than 1,000 inpatient beds. Sunnybrook initially crafted a strategic plan in 2006 based on its mission and values; the plan was updated in 2016. The strategists segmented the plan's goals and objectives into three key dimensions and used those dimensions to develop a balanced scorecard. Wishing to be transparent, Sunnybrook makes its balanced scorecard available to the public by posting it online. It has also posted video clips of Sunmybrook staff and physicians explaining the various measurements. The scorecard's nine critical goals are divided among the three dimensions, each with quantitative metrics. To view the status of its goals quickly. Sunnybrook color-codes each goal's indicators as follows: - Green - equal or better than the target - Yellow - moving toward the target - Orange - moving away from the target - Red - worse than the baseline and target Policy requires that any indicator colored red be shared with the public to reinfore Sunnybrook's accountability and focus the organization's efforts. This approach ensures that Sunnybrook's strategic priorities are clear to all stake holders. The following partial sample of its balanced scorecard report for 2016 includes goals and objectives in each of the three dimensions. Colors have been translated into gray scale as follows: - equal or better than the target - worse than the baseline and target Source: Sunrybrook Health Sciences Centre (2017). Balanced scorecards have become, in essence, a prerequisite for receiving international awards, such as the Malcolm Baldrige National Quality Award for high-performing organizations. The Baldrige scorecard for healthcare includes seven criteria that must be met to attain this coveted award: excellence in (1) leadership; (2) strategy; (3) customers; (4)