supervision lecture

Assignment 1 AHMAD MUKHTAR, one of your assistants in a travel agency company, is in charge of a group of workers who review changed policies, endorsements, and riders, calculate commissions, and maintain records. He is very meticulous, and everything coming out of his group is perfect. He does not delegate authority and responsibility but rechecks in detail all the work turned out by his group. He keeps turning back to them any incomplete and inaccurate work until it is perfect. As a result he is busy from early morning until late at night doing detail work and neglecting his role as supervisor. His workers have figured him out and are taking it easy. They do carelessly and hurriedly work and correct it as often as he returns it. You are afraid that AHMAD MUKHTAR is overworking and heading for a nervous breakdown. You have told him in general terms to set rules, delegate authority and responsibility and to discipline his group. He says that you just can't find people any more who have pride in their work or have concern for the company and that if he fires any of his people or they quit the replacements would probably be worse. THINK? Before answering the questions below or discussing the case with others, try and work through systematically the Case-study Analysis CONTEXT? Identify the context of the supervisor responsibilities toward Work in this situation. 1. What are some of the reasons why people do not delegate authority and responsibility? 2. What are AHMAD'S responsibilities as a supervisor? 3. Which tasks can he delegated? 4. How should he go about delegating them? 5. What are some of the leadership characteristics that AHMAD MUKHTAR lacks