Supervisors at ABC Company are required to manage employee performance; however, most supervisors aren$$t$.$

Supervisors are expected to meet with each employee one on one, discuss expectations for the year and complete the company$$s performance appraisal form. During the performance appraisal meeting, supervisors are expected to address performance gaps and develop an action plan with specific goals for improvement for each employee including any needed training their employees might need.

Over the past year, Directors of the company noticed a reduction in productivity resulting in a $20\%$ increase in returns and $5\%$ profit loss.

The Director of HR decided that effective June $1$st performance appraisals would become mandatory, and supervisors would be accountable for managing employee performance.

Since supervisors were never provided formal training on the performance management process, this training would be provided in April and May to ensure that supervisors are ready for the launch in June.

You are the Human Resource Consultant for this organization, and you$$ve been asked to conduct a training needs analysis to address real performance deficiencies$/$gaps$.$

Questions to discuss:

Using the needs analysis process on page $83,$ explain the problem that exists and why it is important.

Based on the data, what are the performance gaps?

What is the training solution to the performance gap?

What do the supervisors need to learn for example, what do they need to know, what do they need to do and how do they need to do it$?$

Factors to Consider:

Consult Stakeholders $$ The following information is provided for the stakeholder consultation.

Supervisors: Some supervisors indicated having experience conducting performance appraisal interviews while working at other companies however most of the supervisors were not familiar with the performance management process and did not have experience conducting performance appraisal interviews.

Employees: The HR Consultant met with a small group of employees and discovered that most of them have never had a performance appraisal review.

Director of Human Resources: The Director of HR indicated that the company has a formal process that supervisors are expected to follow and a form that they need to fill out once a year after each performance appraisal meeting. They have never provided supervisors with training in performance management.

Collect Information $$ A person analysis will help determine the knowledge, skills, and abilities and how well the supervisors currently manage employee performance. This can be done by answering the following questions:

Define the desired performance for managing employee performance.

Determine the gap between desired performance and actual performance. To obtain data on actual performance, develop one needs analysis method and ask $5$ of your classmates to complete it$.$